Frequently Asked Questions

How do I reset my password?

To reset your password, please follow these steps:

  • Click on the 'Forgot Password' link on the sign-in page.
  • Enter your registered email address.
  • Check your email for a password reset link and follow the instructions.
  • If you don't receive an email within a few minutes, please check your spam folder.
  • For additional assistance, contact our support team.

What is your refund policy?

Our refund policy is as follows:

  • Refunds are available within 30 days of purchase.
  • To request a refund, please contact us with your order number and reason for the refund.
  • Refunds are processed to the original payment method within 5-7 business days.
  • Digital products and services may have specific refund conditions, so please refer to the terms of service for more details.
  • For further inquiries, please reach out to our customer service team.

How can I track my order?
  • After your order is placed, you will receive an order confirmation email with a tracking number.
  • Visit our website and go to the 'Track Your Order' section.
  • Enter your tracking number in the provided field to view the current status of your shipment.
  • If you have an account with us, you can also track your order by logging in and visiting the 'My Orders' section.
  • Please note that tracking information may take up to 24 hours to update after the order is shipped.
  • For any further assistance with tracking your order, please feel free to contact our customer service team.